Category: Client Management

This is one of the most common requests for help that I get from my network. “How can I tell my manager that his request is not doable without...

Approaching situations with self-confidence is key for learning from past experiences. The learning and growth become part of us and we become wiser and better at what we do,...

It is dangerous when companies confuse quality customer service with lip service. The first leads to customer satisfaction, while the latter reduces business and customer confidence. Good customer service...

How do you feel about your customers? The answer to the question reveals more about you than them. The customer relationship is a two-way street and you, as the...

Some prefer to look “objectively” at projects that they focus on the roles people play rather than the persons behind the role.  The rationale is that by focusing on...

Here is a picture to help you find it.  For those not familiar with the term, a red herring does not exist, except in someone’s imagination.  This is why...

In Part I we talked about how attitude is the essential starting point for project success. We also talked about how unfortunately these attitudes are not checked at the...

Client – supplier relationships are among the hardest in business, but it does not have to be that way.  Most of the difficulties in this relationship, in my opinion,...

The stakeholders on your project can be your best allies and worst enemies.  Your actions and attitudes play a big role on which side they end up.  Some underestimate...